Mélissa LeMay
Business Educator & Strategist for Stylists, Salon & Spa Owners
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Homepage for Melissa LeMay. 
Most Salon and Spa Owners who still work ''behind the chair'' might find it challenging to manage their team, motivate them and increase their Salon or Spa revenue.

Mélissa assists overwhelmed Salon and Spa Owners deliver consistency in their business' services, by helping them create the Perfect Customer Service Experience and improving their Salon Systems. By creating consistency in their business, Salon and Spa Owners will gain clients' loyalty and increase sales.

 
 
 
 
 

Education + Consistency = Growth

Most Salon and Spa Owners who still work ''behind the chair'' might find it challenging to manage their team, motivate them and increase their Salon or Spa revenue.

I assist overwhelmed Salon and Spa Owners create the Perfect Customer Service Experience in their business. By creating systems, consistency and offering more value, Salon and Spa Owners will increase their client retention and sales and they will improve their Salon or Spa's Culture.

I help them understand their day-to-day activities, numbers and business systems. I also teach them how to be organized and stay on top of their goals. Creating the right systems with the right support, will never get easier!

 
 
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Hello, I'm Mélissa!

I know as a busy Salon or Spa Owner, being organized and offering high quality customer experience is important to you. This is why I am very excited to share with you my business! 

 

How can you improve?

Wondering how you can improve your Salon or Spa? There are many ways you can improve you clients' experience, as well as your team's efficiency. By doing so, your sales will logically increase, your team culture will flourish and your client retention will grow!


SYSTEMS + STRATEGY

Having the right systems in place in your business will help you be more organized, stay consistent and be productive. With every package purchased, I provide a FREE priorganize strategy session, where we will talk about different systems that could be utilized. I know how it feels to be overwhelmed by the simplest things on a To-Do list.  Would you like to be productive? 
 


GRAPHICS DESIGNS

Do you know that every social media graphics have different sizes and requires often different resolution? That's right! Having an online presence is great, but coming across as a professional is very important while building your brand. FB cover page, profile images, headers, photo quotes, stock photos, FB ads and Ebooks designs can get overwhelming when we don't know where to start. 


brain-dump sessions

These sessions are perfect for Solopreneurs and the business owners with a busy brain.  A Brain-Dump session does just what it says: Empty your brain. You might feel overwhelmed by all your great ideas and your many goals or you just don't know where to start or what is the next step to your project and how to take on your next goal.  
Empty your brain. Organize your ideas.
Grow your Business!


ON-premises analysis

Looking for extensive help in your Salon or Spa? On-Premises Analysis gets you the support you and your team need, directly in your salon. Analysis of your current systems, numbers and scripts. Strategy and step-by-step plan to put in action. 
Each On-Premises packages are fully customized to the business. 
Think: Full Support and Coaching!


Customer Service

From canned emails to customer service scripts, use the perfect wording in all your communication - Online or In-Salon, to attract and retain your clientele. 

Imagine creating a training manual to use when on-boarding new team members. Get things done in your business, consistently. No more waking up at 3am asking yourself: ''Did I tell the new girl how to do this...?''


I specialize in customer service experience...

Creation of Employee's Manual
Salon/Spa Culture
Vision to Action Coaching
Analysis of Salon/Spa Value
Know your Numbers
Team Performances


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Let's Chat!

Click the link below and let's chat! Don't know what you need help with? Not sure how I could help you? Or maybe you just want to know which strategies you could implement right away in your business? Either way... I'd love to learn more about you.